Cancellation and Refund Policy

At BizX Digital, we are committed to delivering top-notch social media account management services. However, we understand that circumstances may arise where you may need to cancel or request a refund. Below is our policy regarding cancellations and refunds.

1. Cancellation Policy:

You may cancel your social media management services by providing a 7-day written notice prior to the start of the next billing cycle.

Cancellations made after the 7-day notice period will apply to the next billing cycle.

3. Refund Policy:

Monthly Plans: Once the monthly service has started, no refunds will be issued for that billing cycle. However, if the services have not commenced, we may consider a partial refund based on the work completed.

Annual Plans: For annual service contracts, refunds will only be offered if cancellation is requested within the first 30 days of the subscription. The refund will be prorated based on the months of service already rendered.

3. Non-Refundable Services

The following services are non-refundable once initiated:

Strategy planning and consultation

Social media advertising (e.g., Facebook Ads, Instagram Ads)

Content creation (e.g., graphics, videos)

4. Refund Request Process

To request a refund, please follow the steps below:

1. Contact our support team at [support@bizxdigital.com] with your refund request and reason for cancellation.

2. Provide any necessary documentation or proof (if applicable).

3. Refunds are typically processed within 10-15 business days once approved.

5. Disputes and Issues

For any disputes or issues with services or products, please contact us at [support@bizxdigital.com] to resolve the matter. We value our clients and aim to address all concerns promptly and fairly.